tv999's Privacy Policy

tv999 is a trusted online gaming platform in Bangladesh. We take the personal privacy of our users very seriously. This Privacy Policy ("Policy") describes in detail what information is collected about you when you use the tv999 website and all its services, how that information is used, and how it is kept secure.

This Policy applies to all individuals who use tv999's services — whether they are registered members or simply visiting the website. By using our platform, you are considered to have accepted the terms of this Policy. Please read it in full.

We may update this Policy from time to time. If any significant changes are made, we will notify you in a timely manner. The latest version will always be available on this page.

tv999 collects only the information necessary to provide our services. We may collect the following types of information:

a. Information You Provide Directly

When you create an account on our platform or use our services, you provide the following information yourself:

• Full name (legal name)
• Date of birth (for age verification — only those aged 21 or above may become members)
• Email address
• Mobile phone number
• Residential address
• Identity verification documents (copy of national ID card or passport)
• Payment information (details related to bKash, Nagad, Rocket, Upay, or bank account)

b. Automatically Collected Information

When you visit our website, some information is collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Page visit history and time spent on the site
• Referral URL (which site you came from to reach ours)
• Cookie and session data

c. Transaction Information

Your account's deposit and withdrawal history, betting details, and records of financial activity on the platform are stored. This is necessary for financial security and dispute resolution.

We do not use your personal information for any marketing or promotional purposes without your consent. tv999 never sells your information to third parties.

The tv999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the website remember your preferences.

The types of cookies we use:

• Essential Cookies: Essential for the basic functionality of the website. Used to maintain login sessions and ensure security.
• Functional Cookies: Help remember your language preferences and other settings.
• Analytical Cookies: Used to understand website traffic and usage patterns — they collect anonymized data without identifying individuals.
• Security Cookies: Used to detect fraud and ensure account security.

You can disable cookies by changing your browser settings. However, some website features may not work properly as a result. Disabling essential cookies may affect login sessions and security features.

tv999 does not sell, rent, or transfer your personal information to any third party. However, specific information may be shared in the following limited circumstances:

Service Providers

We use trusted third-party services to operate our platform — such as payment processors, cloud storage providers, and security services. These providers process information only according to our instructions and may not use it for their own purposes.

Legal Requirements

We may be required to disclose certain information due to a court order, a lawful request from a law enforcement agency, or another legal obligation. In such cases, we provide only the minimum information necessary.

Business Transfers

If tv999's ownership or business operations are transferred in the future, user information may be transferred to the new owner. In that case, the new owner will be obligated to follow this same Privacy Policy.

With Your Consent

Information may be shared with specific third parties if you have given explicit consent. This consent may be withdrawn at any time.

tv999 uses industry-standard technologies and practices to protect your information. Our security measures include:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology.
• Database Security: Stored information is kept in encrypted databases and can only be accessed by authorized personnel.
• Regular Security Testing: Regular security audits are conducted to identify potential vulnerabilities.
• Two-Factor Authentication: The option to add an extra layer of protection to your account is provided.
• Restricted Access Controls: Access to user information is granted only to those who need it for a specific task.

While we strive to ensure the highest level of security, no method of transmitting or storing information over the internet is 100% secure. If you suspect a security breach, contact us immediately.

tv999 retains your personal information only for as long as it is necessary or legally required. The retention period depends on the type and purpose of the information:

Active Account Information

While your account is active, we retain your profile information, transaction history, and contact details. This is necessary to provide you with uninterrupted service.

After Account Closure

Even after an account is closed or cancelled, some information may need to be retained for a specific period for legal reasons. Financial transaction records, identity verification documents, and responsible gaming-related information may be subject to long-term retention.

Anonymized Data

Even after personal information is deleted, anonymized statistical data may be retained indefinitely for service improvement. It is not possible to identify you from this data in any way.

tv999's services are for those aged 21 or above only. We do not knowingly collect any personal information from minors.

We verify the date of birth at the time of account registration and confirm age through legal documents. If we ever become aware that someone under the age of 21 has created an account, that account will be immediately closed and all associated information will be deleted.

If you believe that a minor is using our platform, please contact us immediately.

tv999 reserves the right to update or change this Privacy Policy from time to time. Changes may generally occur for the following reasons:

• When new services or features are introduced
• When applicable laws or regulations change
• When security measures are improved
• To add clarity based on user feedback

For significant changes, we will post a notice on the website or notify you by registered email. Continued use of the platform after changes are made will be considered acceptance of the new policy.