FAQ
tv999 — answers to all your questions
Deposits, withdrawals, account security, and verification — the most common questions from Bangladeshi players at tv999 are answered here in a clear and detailed way.
Whether you are new to tv999 or a regular player, it is natural to have questions. How to make a withdrawal, what to do if your balance does not appear after a deposit, how secure your account is, or what documents are needed for verification — this page answers more than 20 questions across four important categories. If you cannot find your question here, reach out to our 24/7 live chat or email directly — we are always ready to help.
Detailed Q&A
Click on each category and find your question
Withdrawals
After completing a withdrawal request at tv999, your money typically arrives in your bKash, Nagad, Rocket, or Upay account within 30 minutes to 3 hours. Bank transfers may take a little longer depending on the bank's processing time. If your request shows as "Pending" for any reason, let us know via live chat — the team will resolve it quickly.
Yes, there may be a problem. Under tv999's security policy, the name registered on your account must exactly match the name on the bKash, Nagad, Rocket, or Upay number used for withdrawal. Withdrawals to someone else's number are not permitted. This is done primarily to prevent financial fraud. Contact the support team for help with matching names.
Absolutely. The withdrawal process at tv999 runs 24 hours a day, 7 days a week. You can submit a request at night, on weekends, or on public holidays. The standard timeframe — 30 minutes to 3 hours — applies to mobile wallet withdrawals at all times. Only bank transfers may experience a slight delay on public holidays.
The minimum withdrawal limit at tv999 is ৳500. Withdrawal requests below this amount will not be accepted. This same limit applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Make sure you have enough balance before submitting a withdrawal request so the process completes without interruption.
A "Pending" status means the request is waiting to be verified. It usually processes automatically within 30 minutes to 3 hours. If it is still pending after this time, check whether your account verification is complete or whether your bonus wagering requirements have been met. If you are unsure, contact us via live chat — the support team will assist you right away.
Account Security
Scammers often create fake sites using "tv999.com", "tv999.net", or minor spelling variations. The real site URL is always tv999.bar — check for the padlock icon and the correct domain in your browser's address bar. Do not log in from any suspicious links. Even if someone you know sends you a link, verify the URL first.
Yes. tv999 uses SSL encryption across the entire platform, meaning all your data — login, personal details, and financial transactions — is sent through a secure connection. Third parties cannot access this information. For safe use, avoid logging in over public Wi-Fi.
A good password should combine uppercase letters, lowercase letters, numbers, and special characters — at least 12 characters in total. Avoid your own name, date of birth, or "123456". Using a trusted password manager app makes it easier to remember complex passwords. Do not use your tv999 password on any other site.
Never. The tv999 support team will never ask for your OTP, bKash PIN, Nagad PIN, or account password. If anyone asks for this information, it is an attempt at fraud. If you receive such a message or call, notify us immediately via live chat and do not share any information.
No. Each tv999 account is for a single person's use only. Sharing your account puts your financial information and gaming history at risk. If unusual activity is detected on your account due to someone else's use, the account may be restricted. If you want a loved one to play, advise them to open their own account.
Deposit Questions
After logging in, go to the Cashier or Deposit section and select Nagad as the payment method. Enter the desired amount (minimum ৳300), then send money to the Nagad number shown on screen. Save the transaction ID. Your balance will be credited within a few minutes. If you have a problem, contact support with the transaction ID.
tv999 itself does not impose any additional processing charges on deposits. However, your mobile banking provider — such as bKash, Nagad, or Rocket — may apply their own send money charges; this depends entirely on their own policies. If you want the maximum amount to reach your account, keep these charges in mind when deciding the deposit amount.
In most cases, deposits made via mobile wallet appear in your balance within a few minutes. If it has not arrived after 15–20 minutes, contact us via live chat with a screenshot of the payment or the transaction ID. Bank transfers may take a little longer, but the support team will verify and resolve your request quickly.
Yes, bKash is one of the most popular deposit methods at tv999. From the Cashier, select bKash and set the amount, send money to the number provided, and save the reference number. The minimum deposit amount is ৳300. There is also a chance to get up to a 100% bonus of ৳8,000 on your first deposit — make sure to activate the bonus option in the Cashier.
The minimum deposit amount at tv999 is ৳300. This limit applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. This amount also qualifies you for the welcome bonus, though a higher deposit will earn you a larger bonus — up to ৳8,000.
Account Verification
Yes. tv999 uses your verification documents solely to confirm your identity and stores them securely on SSL-encrypted servers. This information is never sold or shared with third parties. For more details, see the site's privacy policy.
A name mismatch can hold up the withdrawal process. Under tv999's policy, the name registered on your account and the name on your payment method must match. This is done to protect your funds. If you need to update or correct your name, contact support with the required documents.
Verification is typically requested before your first significant withdrawal, or if unusual activity is detected on your account. It is a one-time process — once completed, you will not need to do it again. The sooner you complete verification, the faster your withdrawals will be approved.
Generally, any one of the following ID documents is accepted: National ID Card (NID), passport, or driving licence. Confirmation of your mobile wallet or bank account may also be requested alongside your ID. Simply send a scan or clear photo of your documents to support and the process will begin.
After registration, you can generally play games and make deposits without verification. However, full verification may be required before withdrawing. It is best to submit your documents right after opening your account so there are no delays when you make your first withdrawal.
Still have questions? We are ready to help
The tv999 support team is available seven days a week, 24 hours a day, in both Bengali and English. Chat with us directly via live chat or send us an email with your query.